Shipping policy
Shipping Policy
Shipping & Delivery
At LuSkin, we are committed to providing a smooth and reliable delivery experience. Please review the information below regarding the processing and shipment of your order.
Order Processing
Orders are processed and prepared for shipment after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, weekends, and holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping costs are calculated based on factors such as the destination, package weight, and order contents. The applicable shipping charge will be displayed at checkout before you complete your purchase.
Shipping rates may vary and are subject to change based on carrier and fulfillment costs.
Delivery Times
Estimated delivery times may vary depending on the destination, carrier, and other circumstances outside of our control. Any delivery estimate provided at checkout or after shipment is an estimate and is not guaranteed.
Please note that carrier delays, weather conditions, holidays, customs processing, or other unforeseen circumstances may affect delivery times.
Shipping Destinations
LuSkin currently ships only to destinations available at checkout. If your country or region does not display an available shipping option during checkout, we are unfortunately unable to ship to that destination at this time.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered processing or has been shipped, we cannot guarantee that the address can be changed.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can review the situation and assist you.
For damaged shipments, please retain the product and original packaging and provide clear photographs when requested.
International Orders
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise indicated during checkout.
Customs procedures may also cause additional delivery delays.
Contact Us
If you have questions regarding shipping or delivery, please contact us through the contact information provided on our website.